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Intern, PC Maintenance Technician

JOB SUMMARY:
MidmarkCorporation is hiring a PC Maintenance Technician Intern! If you enjoytechnology, get excited about upgrades/new features, and enjoy helping othersresolve their complex computer problems, this will be a perfect fit. Come joinour unique culture and grow with us!
This position is primarily responsible for identifying, implementing, tuning,troubleshooting, documenting, and maintenance and support of Midmark's desktopcomputers, laptops, thin clients, printers, and other peripheral devices.
ESSENTIAL/PRIMARYDUTIES:
Troubleshootshardware and software problems and identifies, categorizes, and resolvesapplication issues.
Managesincidents and communications through service desk ticketing system
Performsdiagnostics with user to collect information about problem to determine sourceof error.
Analyzesand corrects problems using documented procedures, available tools, andpersonal knowledge and skills.
Evaluatessoftware and hardware to determine whether product will be an effective toolfor employees, and writes software and hardware evaluations and recommendationsfor management review.
Performhardware Imaging
Contactssoftware and hardware vendors to research problem and determine recommendedsolutions.
Participatesin creation and maintenance of IT standards and procedures.
Analyzesand evaluates incident reports and makes recommendations to reduce service deskincident rate.
Assistswith developing and improving IT efficiency and customer service rating. (MPS)
SECONDARY DUTIES:
Projectsas assigned
EDUCATION and/or EXPERIENCE:
Oneto two years related experience and/or training; or equivalent combination ofeducation and experience
Windows7, 8, 10 experience
MicrosoftOffice 2013+ experience
COMPETENCY/SKILLREQUIREMENTS:
Goodcommunication and documentation skills with attention to details and quality
Abilityto manage multiple tasks and set priorities
Anenergetic individual that works to create a positive work/team environment
Highlymotivated and able to develop rapport and positive working relationships withcoworkers
Committedto self-development growth and expanding your knowledge base
SUPERVISORY RESPONSIBILITIES:
None
QUALIFICATIONS:
To perform this job successfully, an individualmust be able to perform each essential duty satisfactorily. The requirements listed above arerepresentative of the knowledge, skill, and/or ability required.
PHYSICAL DEMANDS:
The physical demands described here arerepresentative of those that must be met by a teammate to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the teammateis regularly required to see, talk, and hear. The teammate frequently is required to sit and use hands. The teammate is occasionally required toreach with hands and arms. The teammatemust regularly lift and/or move up to 10 pounds and occasionally lift and/ormove up to 25 pounds.
WORK ENVIRONMENT:
The work environment characteristics describedhere are representative of those a teammate encounters while performing theessential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. While performing the duties of this job, the teammateis occasionally exposed to moving mechanical parts. The noise level in the work environment isusually quiet.
ADDITIONALINFORMATION:
This job description is not designed to coveror contain a comprehensive listing of activities, duties or responsibilitiesthat are required of the teammate. Other duties, responsibilities andactivities may change or be assigned at any time with or without notice.
Midmark Equal Employment Opportunity Employer ?Minorities/Females/Disabled/Veterans



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